Order Help
Need to change, track, or cancel your order? Here is everything you can do — and when to reach out.
Order changes
You can change your scoops, shipping address, or add a video upgrade for free before your order is packed.
- Edit items or quantities
- Update shipping address
- Add or remove the video option
Email us at giftsandsurprisesluna@gmail.com with your order number and the change you need. We reply within 1 business day.
Tracking your order
Every parcel ships with tracking. Here is what happens from checkout to your door.
- 1Order placed — confirmation email sent
- 2Packed & labeled — tracking number created
- 3Shipped — tracking link emailed to you
- 4Out for delivery — arriving soon!
- 5Delivered — time to unbox the magic
Carriers can take 24–48 hours to scan. If it has been 3+ days with no movement, email us and we will investigate.
Cancellation policy
We do not accept cancellations. All sales are final once an order is placed.
Orders cannot be cancelled for any reason. Please review your cart carefully before checkout.
Unopened items can be returned within 15 days of delivery. No exceptions.
Email giftsandsurprisesluna@gmail.com with your order number and we will assist you.
Quick tips for a smooth experience
Double-check your address
A small typo can send your scoop on an adventure. Review before checkout.
Watch your spam folder
Order confirmations and tracking links sometimes hide there.
Order early for holidays
Shipping can slow down during peak seasons. Add a few extra days buffer.
Keep your order number handy
It starts with # and is in your confirmation email. We need it for every request.
Still stuck?
We are here to help. Email us with your order number and we will sort it out.
giftsandsurprisesluna@gmail.com